Delivery & Returns
1. When will my order be shipped?
All orders will be processed and shipped within 3 business days.
2. How much does delivery cost?
Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Standard shipping will start from $14.95 for domestic services. For international orders please contact firstname.lastname@example.org to complete your order.
3. Which Carrier/Courier do you use?
All items are sent using the Australian Post Network of Services. For international orders, we use a range of different carriers.
4. Item Exchange/Return
If you wish to return for store credit this must be completed within 21 working days of you receiving the item. Contact email@example.com to detail your request. The item must be undamaged and in its original packaging. Customer will be required to cover the cost of returning the product. Special order items may be subject to a 15% restocking fee.
5. What if the product I order is not in stock?
If the item is out of stock we will advise you as soon as we receive the order with expected delivery date of new stock or another comparable item available.
6. Do you deliver to anywhere in Australia?
Yes, we deliver around Australia to residential or business addresses. Please note we are not able to deliver to PO Boxes.
7. Store Credits
All store credits are only valid for a period of 6 months from the date of issue.
8. Faulty Items
All products purchased from Motorsport Parts Australia come with warranties and are fully guaranteed. There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our customer service team on firstname.lastname@example.org and give a full detailed description of the problem, as well as your Order Number. Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you. If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you. If neither Motorsport Parts Australia, nor our supplier, has any more of the product in stock, then a full refund will be provided.
9. Return Conditions
Items sent for return due to damage during transit must be in their original packaging. Please make sure the item is securely packaged so that it won’t incur further damage in transit back to us.
NOTE – This also applies to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.